Shipping policy

Shipping Policy

SHIPPING POLICY

At Cartigo, we are committed to delivering your orders safely and on time.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Estimated delivery timelines:

  • Within India: 5–12 business days

  • Remote locations: Delivery may take additional time

Delivery times are estimates and may vary due to courier availability, weather conditions, or high order volumes.

Shipping Charges

  • Shipping charges are calculated at checkout.

  • Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID

  • Courier partner details

via email or SMS/email.

Cash on Delivery (COD)

Cash on Delivery may be available on selected products and locations.

We reserve the right to disable COD for certain orders based on:

  • Delivery area

  • Order value

  • Previous order history

Delayed Deliveries

While we work hard to ensure timely delivery, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Public holidays

  • Incorrect shipping details provided by customers

Cartigo is not responsible for delays caused by third-party logistics providers.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may fail or get delayed

  • Additional shipping charges may apply for re-delivery

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery/update.

We will work with the courier partner to resolve the issue as quickly as possible.

Contact Us

For shipping-related questions or support:

Store Name: Cartigo
Website: www.cartigo.net
Email: cartigo1005@gmail.com